IKD Southeast District is now open for business

Industrial Kiln & Dryer Group (IKD) has opened its Southeast District Office in Fort Payne, Ala. The ribbon cutting ceremony and grand opening event was held on April 18, 2013.

The new address for the office is: 4112 Williams Avenue, Fort Payne, AL 35967
You can reach the office staff at 256-273-0386 or toll free at: 877-316-6140.

 
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IKD is headquartered in Louisville, Ky., and has plans to further expand in order to better assist with customer needs in the rotary processing equipment industry. The purpose of this new district office in Fort Payne is to ensure the company has a local presence with the customer base and lives up to its Customer Service directives of "fast and knowledge response time" when a request comes in, no matter what day or time, (24/7/365).

IKD President Randall Young stated, "People buy from people they know and trust. This district location will allow us to give the customers in this region the personal attention they want and deserve. We want to intimately know the equipment and plant management in this region so that we become more than just a service provider. We become a trusted partner no matter how big or small the issue."

The District office includes a two-bay shop, office and training space. We have a large crew that lives local, along with district management and technical personnel. The district is fully equipped with 40' tool trailer/on-site office, grinding and alignment equipment.

Listed below are the services that the district can support with minimum assistance from corporate office or other districts on a normal basis.

  • Training
  • Grinding
  • Inspection
  • Parts Supply
  • Used Equipment
  • Alignment
  • Tire / Support Roller Services
  • On-site Planning / Training with technical personnel
  • Wired for Video Conferencing for multi-plant participation or support from other IKD facilities/personnel.

Larger jobs will be handled as they are currently, with crew being supplemented from other locations and project management and support personnel being assigned from the main office. This ensures the customer is covered whether the need is a crew of two or 50.



IKD Southeast District Numbers:
(256) 272-1575
(877) 316-6140


 
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INDUSTRIAL KILN & DRYER GROUP
 
12711 Townepark Way
Louisville, Kentucky 40243
Toll Free: 877-316-6140
Local: 502-244-4031
Fax: 502-244-4024

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